Frequently Asked Questions

How do I set up an account with HFOC?

Setting up an account with HFOC is easy, just register with your details using the 'Create Account' link at the top of the page.

What does consignment mean?

Consignment is the act of consigning, which is placing goods in the hands of another, but retaining ownership until the goods are sold.

What style of furniture do you accept?

We specialise in high-end designer furniture, but we have had success selling a broad range of styles from many different periods.

If an item is of good quality and enduring design, it will generally sell quickly.

Why consign when I can sell the goods myself?

Consignment is easy and safe.

You will not have to spend money on classified advertising nor stay at home waiting for shoppers. Further, selling privately can be intrusive and may not generate the necessary interest required to sell the items effectively.

Our reputation and our ability to market, display and sell your furniture, results in a selling price which is higher than private sale or auction.

Where do you get your stock?

Our business would not function without the unique, high-quality and well-maintained merchandise we get from our consignment vendors.

We receive display items from commercial vendors as well as being offered furniture from some of the country’s finest private homes. Just because it doesn’t work in your home, doesn’t mean that someone else won’t be thrilled with it.

How does it work?

All new consignments begin with an approval process. We recommend submitting a photo via our SELL WITH US page. If the items are suitable for consignment, we will make an appointment to inspect the furniture, agree in writing on the price you will receive and arrange for the items to be transported to our showroom by specialist furniture removalists.

What condition is the furniture in?

To be saleable in our store, the merchandise must be in good to mint condition. Evaluating your furniture on a scale of 1-10 with 10 being the best, we look for pieces that are in between an 8 and a 10.

Who handles the logistics?

We take care of everything!

We will arrange for a professional removalist to deliver your furniture to our showroom. We polish and touch up your furniture to make it as desirable as possible. Major repairs or professional cleaning do result in additional fees however we will discuss these situations with you where it is necessary.

Our professional stylist then arranges the pieces in showroom settings along with other quality pieces.

Who sets the price?

Our pricing formula takes into consideration the condition, quality of construction, manufacturer, original purchase price, style, colour and demand for the item.

Priced too high and the item won’t sell. Priced too low and it is unfair to the consignment vendor. Our experience and knowledge of the market helps us to price fairly for both buyer and seller.

Do you negotiate prices?

We are experts in the resale business. Our pricing is highly accurate and reflects current market trends and resale standards. It is in both our consignor’s and our shop’s best interests to have competitive pricing which discourages haggling.

How long do you keep the furniture?

Merchandise is consigned to HFOC for a 60-day period, however, we have found that 65% of our inventory sells in the first month.

What if my furniture fails to sell?

Items that are priced right and are desirable, sell.

In the event that your items have not sold within the first 60 days of the contract, HFOC will discount the price of the goods for the remaining term of the contract. This is done in consultation with the vendor.

Any items that have not sold within the 60-day period can be picked up, discounted for clearance or sent to auction.

When my furniture sells, how do I get paid?

Within 30 days of completion of the sale, HFOC will forward a cheque to the vendor. This will be for the agreed net price as per the contract, less any costs such as transport and cleaning.

If I see something on your website I would like to purchase, can you organise interstate delivery?

Yes. We have a professional furniture removal service which operates between Sydney, Melbourne, Brisbane, Adelaide and Perth. 

In addition, we have a team of trusted carriers who can deliver throughout Australia.

Do you charge for delivery?

HFOC use several reputable local moving companies to provide pick-up and delivery services.

They usually have flexible schedules and offer very competitive rates:

2 men and a 4-ton truck is $110 per hour
1 man and a utility is $60 per hour

Any toll charges are passed on at cost.

Is HFOC an Australian based website?

Yes. Home Furniture on Consignment is an Australian owned and operated company and hfoc.com.au is Australian based website.

I am not ready to take delivery of my purchase, can you store it for me?

We require goods to be collected/delivered within 7 days of purchase.

Storage fees will accrue at a charge of $50 per week, per item after this period.

What is your commission?

Our commission is 45% of the selling price of the item.

Do you offer trade discounts to designers and stylists?

We do not offer discounts to the trade as we enter into a contract with our vendors guaranteeing them a set amount upon successful sale of the item and our margins are not large enough to accommodate tiered pricing.