Delivery Policy
HFOC delivers Australia-wide, and we take care of everything, so you don't have to!
We will arrange delivery for you within two to four business days of your purchase. We can accommodate delivery directly to your home, whether to the Sydney metro, interstate or overseas. We have delivery partners that can accommodate the safe delivery of your purchase. We ship Australia-wide and have a number of reliable delivery partners depending upon the final destination. Also, we have measures in place to ensure your product arrives at your doorstep on time and free of any damage.
Our team of delivery partners have flexible schedules and offer very competitive rates.
For example, for Sydney metro delivery, the approximate rates are:
Two men and a four-ton truck cost $135 per hour with a two-hour minimum.
One man and a van cost $100-250 per delivery, depending on distance and item size and weight.
All delivery and toll charges are passed on at our cost, and you pay the removalist directly upon receipt of your goods.
We have limited warehouse space, so if you are selling items with us, we can discuss storage options as needed. We will perform minor touch-ups on items in our warehouse to ensure they look their best. However, major repairs or professional cleaning must be completed before consignment; otherwise, additional fees will apply. We will discuss these situations with you as required. Our product specialists will ideally photograph your items in your home.
HFOC works with several highly reputable partners to provide these pickup and delivery services.
Returns Policy
Each second-hand item (or set or pair) is unique and owned by the vendor; therefore, we are unable to accept returns on any items purchased from us. Please make your selection carefully. Please be aware that all sales are final for all items, whether purchased online or in our warehouse. If you wish to reconsign an item purchased online, please contact us to discuss arrangements.
Our warehouse address is:
HFOC
Unit A2 #15, 39 Bourke Road
Alexandria NSW 2015
Tel: 02 8338 8000
info@hfoc.com.au
If an item is damaged in shipment, we can assist you in dealing with the shipper to come to a resolution.
These stated HFOC policies do not exclude guarantees provided in accordance with Australian Consumer Law.