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Delivery and Returns

Delivery Policy

HFOC delivers Australia-wide, and we take care of everything, so you don't have to!

We will arrange delivery for you within two to four business days of your purchase. We can accommodate delivery directly to your home, whether to Sydney metro or inter-state. We have delivery partners that can accommodate the safe delivery of your purchase. We ship Australia-wide and have a number of reliable delivery partners depending upon the final destination. Also, we have measures in place to ensure your product arrives at your doorstep on time and free of any damage.

Our team of delivery partners have flexible schedules and offer very competitive rates.

For example, for Sydney metro delivery, the approximate rates are:

Two men and a four-ton truck are $135 per hour with a two-hour minimum. 

One man and a van cost $100-250 per delivery, depending on distance and item size and weight.

All delivery and toll charges are passed on at our cost, and you pay the removalist directly upon receipt of your goods.

We have a very limited amount of warehouse space, so if you are selling an item with us, we can discuss storage options as required. We will polish or do minor touchups for items that are in our warehouse to ensure they show as well as possible. However, major repairs or professional cleaning must be undertaken before consignment, or they will incur additional fees. We will discuss these situations with you where they are required. We have a product specialist who will ideally photograph your items in your home. 

HFOC uses a number of very reputable partners to provide these pick-up and delivery services.

Returns Policy

Each second-hand item (or set/pair of items) is unique and owned by the vendor; therefore, we are not able to accept returns on any of these items purchased from us, so please make your selection carefully. Please be aware that all sales are final for all of the second-hand items, whether purchased online or in our warehouse. New items may be returned in exchange for store credit within 14 days of purchase. The new item must be in the same condition as when purchased, with any packaging intact and with your proof of purchase. Note that any credit card processing fees will not be returned. If you wish to return an item purchased online, please contact us to discuss arrangements.

The address for returns is:

Level 1 #14
13-21 Mandible St
Alexandria NSW 2015
Tel: 02 8338 8000

If an item is damaged in shipment, we can assist you in dealing with the shipper to come to a resolution.

These stated HFOC policies do not exclude guarantees provided in accordance with Australian Consumer Law.